Refund policy

At Shaloz, your satisfaction is our top priority. If your order arrives damaged, defective, or incorrect, we are here to help — but please note the following terms:

1. Unboxing Video Required

• A clear video showing the sealed package being opened and the issue is mandatory for any replacement request.

2. Request Timeframe

• Requests must be made within 48 hours of delivery.

3. No Refund Policy

• Refunds are not provided under any circumstances.

• Only replacement will be offered after the damaged product is received and verified.

4. Non-Returnable Items

• Returns or replacements are not accepted for change of mind, size issues, or general wear and tear.

5. Item Condition

• The product must be unused and with all original packaging intact.

6. How to Send the Unboxing Video

• Please send your unboxing video to 9074455263 for verification.